Reports and Publications

"Listening to the Public: Adding the Voices of the People to Government Performance Measurement and Reporting"

National Civic Review Special Issue: "Engaging the Public in Local Government Performance Measurement and Reporting"

TIPS for Conducting FOCUS GROUPS to Develop Government Performance Measures and Reports

TIPS for Conducting CITIZEN SURVEYS to Develop Govternment Performance Measures and Reports

How Smooth are New York City Streets? (1998)

How Smooth are New York City Streets? (2001)