Good performance data and accessible reports help government managers, legislators and the public come together to make informed decisions – a critical need during these difficult economic times.

What Trailblazers Say

“If you listen to the citizens, they will give you enormous feedback as to whether your data is even measuring what you need to be measuring. From feedback from the focus groups, we have reexamined data and found some to be lacking. We also found that we did not offer, in many cases, the data in which the citizens were most interested.”

“It has been invaluable to gather with the other Trailblazers and learn what they are up to and hear of best practices from around the world.”

“It is a great help to continue to be part of the NCCI Trailblazer group or cohort, because it inspires, challenges and reminds us to continue the work of improvement, even when our organizational environment might not always be conducive to continuous improvement in these areas.”

“Performance reporting data and considerations are 'at the table' with budgetary information and other considerations during the decision-making process. Commissioners request performance information and Department Heads and managers want to include it in their reports and routine conversations. We all have seen the public’s interest in this information and positive reaction towards its accessibility in print and electronic methods.”

“The Trailblazer Grant allowed more public input into the process; it has made our report less bureaucratic and more accessible to the average citizen.”

 “When our performance reporting first started out, it was not accepted or received well around our office. Today, it is seen as a basic infrastructure part of our business and has become part of our daily process/functioning. With the help of the Trailblazer Grant, we are incorporating performance reporting even more into our business, and showing results in a more high profile and public way.”

“County officials are taking a closer look at performance data and how it affects the future for the citizens of our county.”

“A major significant change in our approach to performance is its attention to the audience. Sometimes, when governments are producing documents for its citizens, they forget who the audience is.”