Center on Government Performance: Advancing Government Performance

The Center on Government Performance (CGP) of the National Center for Civic Innovation, the national affiliate of the Fund for the City of New York, was established in 1995 to determine if and how the public assesses government performance and city conditions, ascertain if their measures are different from what governments use to measure and report on their own performance, and if so to create some new measures that reflect the public’s perspective. In doing this work, the Center aims to interest governments in aligning their performance with the public’s point of view, provide data that government and the public can trust, encourage constructive communication between government and the public, and improve government performance.

Programs:

Listening to the Public: Conducting focus group research to develop performance measures
and reports

ComNET (Computerized Neighborhood Environment Tracking): Conducting performance assesments that cut across agency lines

Street Smoothness: Applying new performance measures that reflect the public's point of view

CitizenGauge: Measuring “customer” service in the public sector

Government Trailblazer Program: Governments involving the public in performance measurement and reporting

Reports and Publications

The Center on Government Performance is supported by grants from the Alfred P. Sloan Foundation.